Last updated: [DATE — update when published]
Placeholder draft, not legal advice. Shipping and refund terms have real consumer-protection implications (several states regulate subscription/"negative option" billing specifically — for example, requiring clear cancellation instructions and pre-renewal notices). Have this reviewed by an attorney and confirm every bracketed placeholder with your actual fulfillment and payment setup before publishing.
Shipping
- Processing time: orders ship within [X business days] of being placed. [Confirm once fulfillment is set up.]
- Delivery time: standard shipping typically takes [X–X business days] within the continental US. [Confirm actual carrier and timeframe.]
- Shipping cost: free shipping on all subscription orders; one-time orders ship for [$X, or free over $X]. [Confirm actual policy.]
- Where we ship: currently the continental United States only. [Confirm if Alaska, Hawaii, or international shipping will be supported, and note any state-specific restrictions — some Xymogen formulas have had state-level shipping restrictions in the past, so confirm this per product with your supplier.]
Subscriptions — how they work
- Choosing "Subscribe & Save" at checkout sets up recurring delivery at the frequency you choose (for example, every 30, 45, or 60 days).
- Your payment method will be charged automatically at the start of each new billing cycle, using the price and frequency shown at checkout, unless you change it.
- You can pause, skip a delivery, change frequency, or cancel at any time from your account, effective before your next scheduled charge. [Confirm the exact self-service mechanism once WooCommerce Subscriptions is configured, and how far in advance a change must be made to affect the next charge.]
- We will provide advance notice before any price change to an active subscription. [Confirm your actual notice period — commonly 14–30 days — this may be legally required in some states for recurring/negative-option billing.]
Cancellations
You can cancel your subscription at any time through your account, effective for the next scheduled order (cancellation does not retroactively refund an order that has already shipped). [Add the exact steps once the account/subscription management page exists.]
Returns and refunds
[PLACEHOLDER — supplement returns are often restricted for safety/hygiene reasons once a product is opened. Decide and state clearly: do you accept returns of unopened product within a certain window (for example, 30 days)? Is there a satisfaction guarantee? What's the process for a damaged or incorrect order? This needs a real, clearly stated policy before launch — vague or missing refund terms are a common source of chargebacks and customer complaints.]
Damaged or incorrect orders
If your order arrives damaged or incorrect, contact us at hello@velisoma.com PLACEHOLDER within [X days] of delivery with your order number and a photo of the issue, and we'll make it right.
Questions
Reach out through our contact page for anything not covered here.